Script Editor Overview. This chapter introduces the Script Editor and describes how to create and install a simple script. It includes: An introduction to routing. Note Though this is a new manual with new information, it was created from chapters 8 through 14 of the GeoTel Intelligent CallRouter System Manager Guide. For general information about the Script Editor, see “Script Editor Overview”. ICM software makes the open script version the current active version.

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The auto attendant script configured is with 3 options, 1st: Routing scripts can send requests to agents based on xoftware rules regardless of the channel from which the request came. User variables User variables are variables you create to serve as temporary storage for values you can test with an If Node.

Media routing domain A Media Routing Domain MRD is a collection of skill groups and services associated with a specific communication channel. Custom auto-attendant script creation using the Cisco Unity Express script editor Script editor creates custom scripts for handling incoming calls to the automated attendant AA. With its thick plastic arms and strongly engineered hinges, the PortaGrip car mount won’t be easily dislodged from a windshield or broken in the automotive environment.

Right now, when someone calls the main line, the auto attendant picks up. Can be administered via TUI: Through categorization, a script can determine how to best process a contact. For example, a caller may enter a number to indicate the type of service needed. When a contact arrives with the trunk group and DNIS that correspond to a translation route, the Peripheral Gateway PG is responsible for determining the ultimate target.


Routing target A routing target is an entity to which ICM software can route a contact. There already exists quite a functional Cisco script based on TCL: Argy, ‘Poke Her Flat’: Skill group A collection of agents at a single contact center who share a common set of competencies.

For example, a customer may require help installing software, and thus the Technical Support service. CME Auto Attendant script – change default wait. A service is associated with a peripheral.

Cisco ICM Software – Script Editor Guide – documentation kit

These custom scripts can be loaded into. You are commenting using your WordPress. So, i want to customize the auto attendant rather than using default system prompts like etc. To find out more, including how to control cookies, see here: Notify me of new comments via email.

If its algorithm is suitable to you, take it, set it up and use. You are commenting using your Twitter account. Discussion threads can be closed at any time at our discretion. Media classes Media classes are the types of contacts that ICM software can route in an integrated contact center system. Student 1 and Student 2: Wall or car, the TransitPlus portable battery plugs in anywhere.

Administrators can create an auto-attendant script file by using either of the following methods: You are commenting using your Facebook account. My Blog Consolidated content from other websites. Administrative scripts run on a schedule you determine. Target requery Target Requery is a script node feature that addresses routing failures due to transient failures in the network such as network congestion.


Call control variables Call control variables provide information about the current contact that is being routed by the script.

Leave a Reply Cancel reply Your email address will not be published. Target A target is an entity to which ICM software can route a contact.

Cisco ICM Software – Script Editor Guide – documentation kit Overview – CNET

Resources idm I’m trying to do a call redirect to an auto attendant on a different phone system in Unity same cluster. Variable A variable is a named object that holds a value. Electrified Specialized Turbo makes cycling as easy as driving hands-on Would you give up driving for a sexy, electric bicycle?

Uccx auto attendant script “Dial by nam. The routing target receives the contact and processes it accordingly. Misc by Wayne Cunningham May 2, Supported media classes include: Posted in IP Telephony Tags: Uccx auto attendant script – Cisco. During script processing, the actual target is chosen from the set by the preceding node on the script branch, a Select node or Distribute Node.

This script is commonly referred to as the script, which, if. Route A value returned by a routing script that maps to a target at a peripheral; that is, a service, skill group, agent, or translation route to a label. Cisco Unity Express 8.

Gguide the Cisco Unity Express script editor from and install it. I have a UCCX 7.